FAQs

1. What is Shahanah?
Shahanah is your go-to online clothing store offering premium quality apparel, including our signature collections of unstitched and stitched outfits. We specialize in Karandi, Mareena, and other luxurious fabrics to provide you with trendy and comfortable clothing.

2. How can I place an order?
Placing an order is easy:

  • Browse our collections and select your favorite items.
  • Add them to your cart and proceed to checkout.
  • Enter your shipping details and confirm your order.

For assistance, you can call us at 0340 2162000.

3. Do you offer free home delivery?
Yes, we offer free home delivery across Pakistan for all our products.

4. What payment methods do you accept?
We accept:

  • Cash on Delivery (COD)
  • Bank Transfers (Details provided upon request)
  • Online Payment Options (coming soon)

5. How long does delivery take?
Delivery typically takes 3-5 business days for major cities and 5-7 business days for remote areas.

6. Can I exchange or return an item?
Yes, we have a flexible exchange policy. If you receive a damaged or incorrect item, you can exchange it within 7 days of delivery. To initiate an exchange, please contact us at 0340 2162000.
Note: Items must be unused, with tags attached, and in their original packaging.

7. Do you provide stitching services?
Yes, we offer stitching services for selected collections. Check the product details to see if the stitching option is available.

8. How do I track my order?
Once your order is shipped, you will receive a tracking ID via SMS or email. Use this ID to track your shipment on the courier company’s website.

9. Can I cancel my order?
Orders can be canceled before they are shipped. To cancel, call us at 0340 2162000 as soon as possible.

10. How do I contact customer support?
For any questions or assistance, you can reach us at:

  • Phone: 0340 2162000
  • Email: tahirsukhera185@gmail.com
  • Social Media: Connect with us on Facebook and Instagram (@shahanah.shop).

11. Are your products true to size?
For stitched items, we provide detailed size charts with measurements. Please refer to the size guide to ensure the best fit.

12. Do you restock sold-out items?
We restock popular items whenever possible. Follow us on social media or subscribe to our newsletter to get restock updates